TERMS & CONDITIONS

Luminara Voyages
Website: www.luminaravoyages.in
Effective Date: 10th July 2026
Last Updated: 17th August 2026

Welcome to Luminara Voyages.

These Terms & Conditions govern your access to and use of the Luminara Voyages website, your interactions with us, and the purchase or use of travel planning and travel-related services arranged by us.

Luminara Voyages is committed to creating thoughtfully designed, seamless and highly personalised travel experiences. At the same time, travel involves airlines, hotels, destination partners, government authorities and other independent suppliers whose services are subject to their own terms, conditions and operational policies.

By accessing our website, submitting an enquiry, requesting a quotation, making a booking or purchasing any service through Luminara Voyages, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

1. ABOUT LUMINARA VOYAGES

Luminara Voyages is a premium travel company providing curated travel planning and travel-related services.

Our services may include:

Luxury domestic holidays
International holidays
Bespoke and tailor-made itineraries
Honeymoon travel
Family holidays
Private journeys
Luxury accommodation
Flights
Private transfers
Chauffeur services
Cruises
Experiences and excursions
Visa assistance
Corporate travel
Meetings and conferences
Incentive travel
Corporate events
Destination weddings
Luxury destination weddings
Private celebrations
Concierge services
Other travel-related arrangements

The availability and scope of services may vary depending on the destination, supplier, itinerary and individual booking.

2. DEFINITIONS

For the purpose of these Terms & Conditions:

“Luminara Voyages”, “Luminara”, “we”, “us” or “our” means Luminara Voyages and the applicable legal entity operating the relevant service.

“Client”, “customer”, “traveller”, “you” or “your” means the individual, company, organisation or other party requesting or purchasing our services.

“Traveller” means any individual travelling under a booking or itinerary arranged by us.

“Supplier” means an independent third-party service provider, including an airline, hotel, resort, cruise operator, destination management company, transportation provider, event vendor, experience provider or other travel service provider.

“Services” means the travel planning, booking, coordination, advisory or other services provided or arranged by Luminara Voyages.

“Booking” means a confirmed travel reservation or service arrangement made through Luminara Voyages.

“Itinerary” means the proposed or confirmed travel schedule and associated arrangements.

3. ACCEPTANCE OF THESE TERMS

These Terms & Conditions apply when you:

Browse our website;
Submit an enquiry;
Request a quotation;
Communicate with our team;
Approve an itinerary;
Make a payment;
Confirm a booking; or
Use any service arranged by Luminara Voyages.

By proceeding with a booking or payment, you confirm that you have authority to enter into the booking on behalf of yourself and, where applicable, all travellers included in the booking.

4. WEBSITE USE

You may use our website for lawful purposes only.

You agree not to:

Use the website for fraudulent purposes;
Provide false or misleading information;
Attempt to gain unauthorised access to our systems;
Interfere with website functionality;
Introduce malicious code;
Copy or reproduce website content without permission;
Scrape or systematically collect website information without authorisation;
Impersonate another person or organisation;
Use our website to violate applicable law.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

5. TRAVEL ENQUIRIES

You may contact Luminara Voyages through our website, telephone, email, WhatsApp, social media or other communication channels made available by us.

An enquiry does not constitute a confirmed booking.

When submitting an enquiry, you should provide accurate information regarding:

Destination
Travel dates
Number of travellers
Traveller details
Budget expectations
Accommodation preferences
Transportation requirements
Special requirements
Event requirements
Other information relevant to your trip

We may contact you to obtain additional information before preparing a proposal.

6. TRAVEL QUOTATIONS

Luminara Voyages may provide a quotation or proposed itinerary based on the information available at the time.

Unless expressly stated otherwise, quotations are:

Subject to availability;
Subject to supplier confirmation;
Subject to applicable taxes;
Subject to currency fluctuations;
Subject to airline and hotel pricing;
Subject to changes in government fees;
Subject to supplier policies; and
Valid only for the period specified in the quotation.

A quotation does not guarantee availability until the relevant booking has been confirmed and the required payment has been received.

7. PRICING

Travel prices can change frequently.

Prices may be affected by:

Airline fares;
Hotel availability;
Seasonal demand;
Currency exchange rates;
Taxes;
Government charges;
Fuel surcharges;
Supplier pricing;
Destination fees;
Event requirements;
Availability of specific room categories;
Changes in travel dates;
Changes in passenger numbers.

The final price applicable to your booking will be communicated before confirmation.

Unless specifically stated, a quotation should not be interpreted as a guaranteed fixed price until the booking is confirmed.

8. CURRENCY

Where applicable, prices may be quoted in Indian Rupees (INR), US Dollars (USD), Euros (EUR), British Pounds (GBP) or another currency.

If payment is made in a currency different from the supplier’s billing currency, exchange-rate differences may affect the final amount.

Any applicable foreign exchange charges, banking charges or currency conversion fees may be payable by the client unless otherwise agreed.

9. BOOKING CONFIRMATION

A booking will generally become confirmed only when:

The traveller has approved the relevant itinerary or service;
Required traveller information has been provided;
Required documentation has been received;
The applicable payment has been made; and
Luminara Voyages or the relevant supplier has confirmed the reservation.

A verbal discussion, quotation, proposal or tentative reservation does not necessarily constitute a confirmed booking.

10. ADVANCE PAYMENTS

Depending on the itinerary and supplier requirements, an advance payment may be required.

The amount and due date will be communicated in the quotation, invoice or booking confirmation.

Certain suppliers may require:

Full payment at booking;
A non-refundable deposit;
Partial payment;
Payment by specific deadlines;
Final payment several weeks before departure.

Failure to make payments within the specified period may result in cancellation of reservations or loss of availability.

11. FINAL PAYMENT

Where a final payment is required, the due date will be specified in the booking documents.

If the final payment is not received by the deadline, Luminara Voyages may be required to cancel or release the booking in accordance with supplier terms.

Any cancellation charges, forfeited deposits or supplier penalties arising from delayed payment may be payable by the client.

12. PAYMENT METHODS

We may accept payment through methods made available by Luminara Voyages, including:

Bank transfer;
UPI;
Credit cards;
Debit cards;
Payment gateways;
Other approved payment methods.

Payment processing may involve third-party financial institutions or payment processors.

Additional processing or banking charges may apply where disclosed.

13. PAYMENT SECURITY

Clients should make payments only through official payment channels communicated by Luminara Voyages.

Luminara Voyages will not be responsible for payments made to unauthorised individuals, fraudulent accounts or unofficial payment channels.

If you receive a payment request that appears suspicious, please verify it with our official team before making payment.

14. TRAVEL DOCUMENTS

Travellers are responsible for ensuring that they possess valid travel documents.

Depending on the journey, these may include:

Passport;
Visa;
Travel permits;
Entry permits;
Vaccination certificates where legally required;
Insurance documents;
Identification documents;
Other destination-specific documentation.

Passports should generally remain valid for the period required by the destination and relevant authorities.

Some destinations may require additional passport validity beyond the travel dates.

15. VISA ASSISTANCE

Where offered, Luminara Voyages may provide visa assistance or coordinate with visa service providers.

Visa assistance does not constitute a guarantee that a visa will be issued.

The final decision regarding visa issuance rests solely with the relevant embassy, consulate, immigration authority or government department.

Luminara Voyages is not responsible for:

Visa rejection;
Visa delays;
Changes to immigration rules;
Incorrect information supplied by the traveller;
Missing documents;
Incomplete applications;
Previous immigration history;
Decisions made by government authorities.

Visa fees, service charges and other applicable costs may be non-refundable.

16. IMMIGRATION AND ENTRY REQUIREMENTS

Travellers are responsible for complying with the immigration and entry requirements applicable to their journey.

Requirements may differ depending on:

Nationality;
Passport;
Destination;
Transit country;
Visa status;
Length of stay;
Purpose of travel;
Current government regulations.

Requirements can change without prior notice.

Travellers should verify current requirements with the relevant government authorities before departure.

17. FLIGHT BOOKINGS

Airline tickets are subject to the fare rules and conditions of the relevant airline.

These may include:

Cancellation restrictions;
Change fees;
Rebooking charges;
No-show penalties;
Baggage restrictions;
Seat-selection fees;
Fare restrictions;
Refund conditions.

Once a flight has been ticketed, airline terms may apply directly.

Luminara Voyages cannot guarantee that an airline will approve a requested change, refund or waiver.

18. AIRLINE SCHEDULE CHANGES

Airlines may change:

Flight times;
Flight numbers;
Aircraft;
Routes;
Connections;
Departure terminals;
Arrival terminals;
Baggage policies.

Where we receive relevant information from the airline or supplier, we will endeavour to communicate material changes to the client.

However, travellers should independently verify flight information before departure.

19. FLIGHT DELAYS AND CANCELLATIONS

Airlines are independent service providers.

If a flight is delayed, cancelled or disrupted, the airline’s applicable policies will generally determine the available remedies.

Luminara Voyages may assist with communication, rebooking or alternative arrangements where possible.

Additional costs arising from airline disruption may be payable by the traveller unless the relevant supplier or applicable law provides otherwise.

20. BAGGAGE

Baggage allowances are determined by the airline or relevant transportation provider.

Travellers are responsible for checking applicable:

Weight limits;
Number of bags;
Cabin baggage restrictions;
Restricted items;
Excess baggage charges;
Special baggage rules.

Luminara Voyages is not responsible for baggage lost, damaged or delayed by an airline or transportation provider, except to the extent required by applicable law.

21. HOTEL AND RESORT BOOKINGS

Hotels and resorts are independent suppliers.

Hotel services, facilities and policies may vary.

The accommodation provider may determine:

Check-in and check-out times;
Deposit requirements;
Resort fees;
Tourism taxes;
Security deposits;
Cancellation policies;
Minimum stay requirements;
Child policies;
Extra-bed policies;
Pet policies;
Room availability;
Upgrade availability.

Hotel descriptions provided by Luminara Voyages are based on information available from the relevant supplier and may change.

22. ROOM CATEGORIES AND SPECIAL REQUESTS

Requests such as:

Sea view;
Connecting rooms;
High floors;
Specific bed configuration;
Early check-in;
Late check-out;
Anniversary arrangements;
Honeymoon amenities;
Baby facilities;

are generally subject to availability unless expressly guaranteed in writing.

A special request does not constitute a confirmed service unless specifically confirmed as such.

23. TRANSPORTATION AND TRANSFERS

Transportation services may be provided by independent suppliers.

Vehicle type, chauffeur availability, pickup timing and other arrangements may be subject to supplier availability.

Travellers should provide accurate:

Flight information;
Hotel information;
Pickup location;
Contact number;
Number of passengers;
Number of bags.

Additional charges may apply where incorrect information results in additional services or waiting time.

24. EXPERIENCES AND EXCURSIONS

Activities, excursions and experiences are subject to the terms of the relevant supplier.

Certain experiences may involve:

Physical activity;
Weather dependency;
Age restrictions;
Health requirements;
Safety requirements;
Minimum participation requirements;
Height or weight restrictions;
Equipment requirements.

Travellers are responsible for following safety instructions issued by the relevant supplier.

25. TRAVEL INSURANCE

We strongly recommend that travellers obtain appropriate travel insurance.

Depending on the policy, travel insurance may provide protection for:

Medical emergencies;
Trip cancellation;
Trip interruption;
Baggage loss;
Baggage delay;
Flight disruption;
Personal liability;
Emergency evacuation.

Luminara Voyages does not guarantee the adequacy of any insurance policy unless expressly engaged to advise or arrange a specific insurance product.

Travellers should carefully review policy exclusions and coverage limits.

26. HEALTH AND MEDICAL REQUIREMENTS

Travellers are responsible for determining whether they are medically fit to undertake their planned journey.

Certain destinations, activities or transportation providers may have specific health requirements.

Where a traveller voluntarily provides relevant accessibility or health-related information, we may share necessary information with relevant suppliers to facilitate requested arrangements.

Luminara Voyages does not provide medical advice.

Travellers should consult qualified medical professionals where necessary.

27. ACCESSIBILITY AND SPECIAL ASSISTANCE

We will endeavour to assist travellers with accessibility requirements where such assistance is available.

However, specific facilities and services depend on the airline, hotel, destination, transportation provider and other suppliers.

Travellers should communicate accessibility requirements as early as possible.

Certain services may require advance notice.

28. DESTINATION WEDDINGS

Destination wedding services may involve multiple suppliers and substantial advance commitments.

These may include:

Hotels;
Wedding venues;
Decorators;
Caterers;
Entertainment providers;
Photographers;
Transportation providers;
Event planners;
Visa providers;
Destination management companies.

Wedding-specific payments, deposits and supplier commitments may have separate cancellation and refund conditions.

The specific commercial terms applicable to a wedding will be communicated in the relevant proposal, contract or booking documentation.

29. CORPORATE TRAVEL AND EVENTS

Corporate bookings may be subject to separate commercial agreements.

Corporate clients may be required to provide:

Traveller lists;
Authorised booking contacts;
Billing details;
Purchase orders;
Approval requirements;
Event requirements;
Payment schedules.

Where a corporate agreement conflicts with these general Terms & Conditions, the specific written corporate agreement may prevail to the extent permitted by law.

30. GROUP BOOKINGS

Group travel may be subject to different terms from individual bookings.

Group bookings may require:

Advance deposits;
Rooming lists;
Passenger lists;
Minimum numbers;
Specific payment schedules;
Non-refundable supplier commitments.

Changes to group size may affect pricing and availability.

31. BESPOKE AND CUSTOM ITINERARIES

Luminara Voyages specialises in personalised travel planning.

Custom itineraries may be created based on:

Budget;
Travel style;
Interests;
Destination;
Duration;
Preferred accommodation;
Experiences;
Transportation;
Special occasions.

Once approved, changes to a bespoke itinerary may result in additional costs.

Some supplier arrangements may be non-refundable or non-changeable.

32. CANCELLATIONS BY THE CLIENT

Cancellation terms vary according to the services booked.

Different suppliers may have different cancellation policies.

A cancellation may therefore result in:

Airline cancellation fees;
Hotel cancellation charges;
Supplier penalties;
Non-refundable deposits;
Visa service fees;
Event cancellation charges;
Luminara Voyages service charges.

The specific cancellation conditions applicable to your booking will be communicated at the time of booking or in the applicable booking documentation.

Please refer to our separate Cancellation & Refund Policy for further details.

33. CHANGES REQUESTED BY THE CLIENT

If you request changes after a booking has been confirmed, additional charges may apply.

These may include:

Supplier change fees;
Fare differences;
Hotel rate differences;
Transportation charges;
Administrative charges;
Rebooking fees;
Currency differences;
Additional service fees.

Changes are subject to availability.

34. CANCELLATIONS BY SUPPLIERS

A supplier may cancel a service due to:

Operational reasons;
Weather;
Safety concerns;
Overbooking;
Government restrictions;
Force majeure;
Technical issues;
Other circumstances beyond its control.

Where possible, Luminara Voyages will assist in identifying available alternatives.

The final remedy may depend on the supplier’s terms and applicable law.

35. ITINERARY CHANGES

Travel itineraries may occasionally need to be modified.

Changes may occur because of:

Airline schedules;
Weather;
Political circumstances;
Government restrictions;
Supplier availability;
Operational requirements;
Safety concerns;
Force majeure.

We will endeavour to preserve the overall character and quality of the itinerary where changes become necessary.

36. FORCE MAJEURE

Luminara Voyages shall not be responsible for failure or delay in performing services where such failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Pandemics or epidemics;
War;
Terrorism;
Civil unrest;
Strikes;
Government restrictions;
Border closures;
Political instability;
Extreme weather;
Earthquakes;
Floods;
Fires;
Airline disruption;
Infrastructure failure;
Cyber incidents;
Supplier failure;
Other extraordinary circumstances.

In such circumstances, we will make reasonable efforts to assist travellers in identifying available alternatives.

Any refunds or compensation will generally depend on applicable supplier terms and applicable law.

37. DESTINATION CONDITIONS

Travel destinations may present risks that cannot be completely eliminated.

These may include:

Weather conditions;
Local transportation conditions;
Wildlife;
Terrain;
Altitude;
Ocean conditions;
Political instability;
Local regulations;
Health risks;
Cultural differences.

Travellers are responsible for making informed decisions regarding their travel.

38. TRAVELLER RESPONSIBILITIES

Travellers agree to:

Provide accurate information;
Maintain valid travel documents;
Comply with immigration requirements;
Follow airline and hotel rules;
Respect local laws;
Respect local customs;
Follow safety instructions;
Pay applicable charges;
Arrive on time for scheduled services;
Maintain appropriate travel insurance;
Inform us promptly about relevant changes.

Travellers are responsible for their personal belongings and conduct during the journey.

39. PASSPORT AND DOCUMENT ACCURACY

Names provided for flight and travel bookings should match the relevant travel document.

Errors may result in:

Ticket reissue fees;
Cancellation;
Denied boarding;
Visa complications;
Additional costs.

Travellers are responsible for checking the accuracy of all personal information before approving a booking.

40. THIRD-PARTY SUPPLIERS

Luminara Voyages frequently works with independent third-party suppliers.

These suppliers may include:

Airlines;
Hotels;
Resorts;
Cruise operators;
Chauffeur companies;
Transport operators;
Restaurants;
Experience providers;
Event companies;
Wedding vendors;
Visa providers;
Destination management companies.

These suppliers operate independently and may have their own terms and conditions.

Where required, travellers may be bound by those supplier terms.

41. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Luminara Voyages will not be responsible for losses arising from circumstances beyond our reasonable control or from the acts or omissions of independent third-party suppliers.

This may include:

Flight delays;
Flight cancellations;
Lost baggage;
Hotel service issues;
Supplier cancellations;
Visa refusal;
Immigration decisions;
Weather disruption;
Natural disasters;
Personal injury caused by third parties;
Changes to government regulations;
Travel restrictions;
Acts of other travellers;
Events beyond our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded under applicable law.

42. PERSONAL BELONGINGS

Travellers are responsible for their personal belongings, valuables, passports, cash, electronics and other property.

Travellers should use appropriate hotel safes and follow supplier security instructions.

Luminara Voyages is not responsible for lost or stolen personal property except where liability is imposed by applicable law.

43. INTELLECTUAL PROPERTY

All intellectual property appearing on the Luminara Voyages website, unless otherwise stated, belongs to Luminara Voyages or its licensors.

This includes:

Logos;
Brand elements;
Text;
Graphics;
Photographs;
Videos;
Design elements;
Website layouts;
Original itineraries;
Marketing materials;
Other proprietary content.

You may not reproduce, distribute, modify, commercially exploit or republish our content without prior written permission.

44. WEBSITE CONTENT

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, travel information can change.

Information regarding:

Prices;
Hotels;
Facilities;
Airlines;
Destinations;
Experiences;
Regulations;
Travel requirements;

may change without prior notice.

Website content should therefore not be treated as a guarantee that a particular service, facility or price will remain available.

45. PHOTOGRAPHS AND REPRESENTATIONS

Destination and hotel photographs displayed on our website are intended to provide a general representation of the experience.

Actual rooms, views, facilities, weather conditions, landscapes and experiences may vary.

Seasonality, renovations, supplier changes and operational conditions may affect the actual experience.

46. REVIEWS AND TESTIMONIALS

Customer reviews and testimonials may reflect individual experiences and opinions.

Luminara Voyages does not guarantee that every traveller will have an identical experience.

Individual results may vary based on:

Destination;
Season;
Supplier;
Room category;
Weather;
Personal preferences;
Operational circumstances.

47. COMMUNICATIONS

You agree that Luminara Voyages may communicate with you using the contact details provided during an enquiry or booking.

Communication may include:

Email;
Telephone;
WhatsApp;
SMS;
Other approved communication channels.

You are responsible for ensuring that your contact information remains accurate.

48. ELECTRONIC RECORDS

Electronic communications, quotations, invoices, confirmations and payment records may be used as evidence of communication and transaction history, subject to applicable law.

You should retain copies of your booking documents and payment records.

49. CONFIDENTIALITY

We recognise that travel arrangements may contain private information.

We will handle customer information in accordance with our Privacy Policy and applicable law.

However, travel arrangements necessarily require sharing relevant information with suppliers involved in fulfilling your booking.

50. FRAUDULENT ACTIVITY

Luminara Voyages reserves the right to cancel or refuse transactions where we reasonably suspect:

Fraud;
Identity misuse;
Payment fraud;
False information;
Unauthorised use of payment instruments;
Abuse of promotional offers;
Other unlawful activity.

Where appropriate, suspected fraudulent activity may be reported to relevant authorities or payment providers.

51. COMPLAINTS

If you experience a problem during your journey, we strongly encourage you to notify us or the relevant supplier as soon as reasonably possible.

Prompt reporting may provide a better opportunity for the issue to be resolved during the trip.

Complaints should preferably include:

Booking reference;
Traveller name;
Date of travel;
Description of the issue;
Relevant supporting documentation.

We will endeavour to assist in resolving legitimate complaints in a reasonable manner.

52. DISPUTE RESOLUTION

Where a dispute arises, the parties should first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved through direct communication, the parties may pursue the remedies available under applicable Indian law.

Nothing in these Terms prevents a consumer from exercising rights available under mandatory consumer-protection legislation.

53. GOVERNING LAW

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable consumer protection and other mandatory legal rights, disputes may be subject to the jurisdiction of the appropriate courts or authorities having jurisdiction over the relevant matter.

54. CHANGES TO THESE TERMS

Luminara Voyages may update these Terms & Conditions from time to time.

Updates may be required because of:

Changes to our services;
Changes in business operations;
Changes in technology;
Changes in applicable law;
Regulatory developments;
Changes in supplier arrangements.

The latest version will be published on this website with an updated “Last Updated” date.

For existing confirmed bookings, the terms specifically communicated and accepted at the time of booking may continue to apply where appropriate.

55. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

56. NO WAIVER

Failure by Luminara Voyages to enforce any provision of these Terms & Conditions does not constitute a waiver of our right to enforce that provision later.

57. ENTIRE AGREEMENT

These Terms & Conditions, together with the applicable:

Booking confirmation;
Quotation;
Invoice;
Itinerary;
Supplier terms;
Cancellation & Refund Policy;
Privacy Policy;
Other written agreements;

may collectively form the terms governing the relevant travel arrangement.

Where a specific written booking agreement contains terms that conflict with these general Terms & Conditions, the specific written agreement may prevail to the extent expressly stated and permitted by law.

58. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

Luminara Voyages

Website: www.luminaravoyages.in

Email: [info@luminaravoyages.in]

Phone:7300295031

Registered Office:
Tower 11 2408 Signature Millennia
Sector 37C Gurgaon Haryana 122001
India

59. LEGAL & CUSTOMER SUPPORT CONTACT

For legal, contractual or customer-service concerns:

Luminara Voyages
Contact Person: Pushpraj Singh
Designation: CEO
Email: pushpraj@luminaravoyages.in
Phone: 7300295031

60. FINAL ACKNOWLEDGEMENT

By submitting an enquiry, approving a quotation, making a payment or confirming a booking with Luminara Voyages, you acknowledge that:

You have read these Terms & Conditions;
You understand the nature of the services being provided;
You understand that many travel services are supplied by independent third parties;
You agree to comply with applicable supplier requirements;
You have provided accurate information;
You understand that travel prices and availability may change;
You accept the applicable booking, cancellation and payment conditions communicated for your specific travel arrangement.

At Luminara Voyages, our objective is to make every journey as seamless, personal and exceptional as possible.

We curate the journey. You create the memories.

Last Updated: 17th August 2026