PRIVACY POLICY

Luminara Voyages
Website: www.luminaravoyages.in
Effective Date: 10th July 2026
Last Updated: 17th August 2026

At Luminara Voyages, we believe that luxury travel is built on trust, discretion and attention to detail. The information you share with us helps us design, arrange and deliver travel experiences that are tailored to your requirements.

This Privacy Policy explains how Luminara Voyages (“Luminara Voyages”, “we”, “us”, “our” or “Company”) collects, uses, stores, processes, shares and protects personal information when you visit or use www.luminaravoyages.in, contact us, request a quotation, make a booking, purchase or enquire about our travel services, or otherwise interact with us.

This Privacy Policy applies to visitors, customers, prospective customers, corporate clients, event organisers, wedding clients, travellers, representatives and other individuals whose personal information we process in connection with our services.

By accessing or using our website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT LUMINARA VOYAGES

Luminara Voyages is a premium travel company providing curated travel planning and travel-related services, including, as applicable:

Luxury domestic holidays
International luxury holidays
Bespoke and tailor-made itineraries
Honeymoon and romantic travel
Destination weddings
Luxury destination weddings
Corporate travel
Corporate events and incentive travel
Meetings, conferences and events
Luxury hotel and resort arrangements
Flights and transportation arrangements
Private transfers
Experiences and excursions
Visa and travel documentation assistance
Cruise and yacht experiences
Private aviation and charter-related arrangements
Concierge and destination assistance
Other travel planning and related services

The exact services available may vary by destination, itinerary and booking requirements.

2. OUR COMMITMENT TO YOUR PRIVACY

We understand that luxury travel can require the sharing of information that is personal, confidential or commercially sensitive.

We therefore seek to follow these principles:

Transparency — We explain what information we collect and why.

Purpose limitation — We seek to use information only for legitimate and relevant purposes.

Data minimisation — We aim to collect only information reasonably necessary for the services we provide.

Security — We take reasonable technical and organisational measures to protect information.

Discretion — We seek to limit disclosure of traveller information to people and service providers who need it for legitimate travel-related purposes.

Choice — Where applicable, we provide appropriate choices regarding marketing communications and consent-based processing.

3. INFORMATION WE COLLECT

Depending on how you interact with Luminara Voyages, we may collect different categories of information.

3.1 Information You Provide Directly

When you contact us, request a quotation, submit an enquiry, create an account, make a booking or otherwise communicate with us, we may collect:

Personal identification information

This may include:

Full name
Title
Date of birth
Gender where required for travel arrangements
Nationality
Country of residence
Identification information
Passport details where required
Visa information where required
Government-issued identification information where necessary

Contact information

This may include:

Email address
Telephone number
WhatsApp number
Residential or correspondence address
Billing address
Emergency contact details
Preferred communication method

Travel information

We may collect:

Destination preferences
Travel dates
Departure city
Arrival city
Number of travellers
Room preferences
Seating preferences
Meal preferences
Transportation preferences
Hotel preferences
Airline preferences
Activity preferences
Special occasion information
Honeymoon requirements
Wedding requirements
Corporate event requirements
Accessibility requirements
Concierge requirements
Other itinerary preferences

Payment and transaction information

Where you purchase services through us, payment-related information may include:

Billing information
Transaction amount
Payment status
Transaction reference
Invoice details
Payment method
Limited payment information provided by payment processors

Where payments are processed by an external payment gateway, Luminara Voyages may not receive or store complete card, CVV or banking credentials.

4. TRAVEL DOCUMENT AND PASSPORT INFORMATION

Certain travel services require information contained in passports, visas or other official travel documents.

Where reasonably necessary for a booking or travel service, we may process information such as:

Passport number
Passport issue and expiry dates
Date and place of birth
Nationality
Passport photograph
Visa details
Travel document information
Other information required by airlines, hotels, immigration authorities, embassies, consulates, cruise operators or destination partners

We use such information primarily to facilitate the requested travel service, comply with applicable requirements and communicate necessary information to relevant travel service providers.

You should provide only accurate and valid travel documentation.

We are not responsible for delays, cancellations, refusals or other consequences arising from inaccurate, incomplete, expired or fraudulent documentation supplied by a traveller.

5. SPECIAL TRAVEL REQUIREMENTS

Travel arrangements may sometimes require information relating to:

Dietary requirements
Accessibility requirements
Mobility assistance
Medical or health-related travel requirements
Allergies
Emergency assistance
Special accommodation requirements

We request such information only where reasonably necessary to arrange or improve the requested travel service.

You should disclose only information that is relevant to the travel requirement.

Where sensitive or high-risk personal information is involved, we will seek to handle it with appropriate care and limit its disclosure to the relevant service providers or personnel who need the information to fulfil the requested service.

6. CORPORATE TRAVEL AND EVENTS

For corporate travel, meetings, conferences, incentive programmes and corporate events, we may process information relating to:

Employee names
Designations
Corporate email addresses
Corporate contact details
Traveller preferences
Travel schedules
Passport or visa information
Rooming lists
Event participation
Dietary requirements
Seating arrangements
Transfers
Billing and invoicing information
Corporate purchase orders
Authorised approvers
Emergency contacts

Where a corporate organisation provides information to us about its employees, representatives or guests, the organisation is responsible for ensuring that it has the appropriate authority or lawful basis to provide that information to us.

7. DESTINATION WEDDINGS AND PRIVATE EVENTS

For destination weddings, celebrations and private events, we may process information concerning:

Couple names
Guest names
Guest contact details
Guest lists
Rooming lists
Travel schedules
Passport and visa information
Accommodation requirements
Dietary preferences
Accessibility requirements
Event preferences
Transportation requirements
Special celebrations
Vendor requirements
Event-related communications

Because weddings and private events often involve multiple travellers, you should ensure that you have appropriate authority before providing another person’s personal information to us.

8. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Approximate geographic region
Language preference
Website pages visited
Time spent on pages
Referral source
Interaction with website elements
Date and time of visits
Website performance information
Diagnostic information
Cookies and similar technologies

This information may be used to operate, secure, analyse and improve our website.

9. COOKIES AND SIMILAR TECHNOLOGIES

Luminara Voyages may use cookies, pixels, tags, analytics tools and similar technologies.

Cookies may help us:

Keep the website functioning
Remember preferences
Understand website usage
Improve website performance
Measure marketing campaigns
Understand visitor behaviour
Provide relevant content
Detect security issues
Improve user experience

Some cookies may be essential for website functionality, while others may be used for analytics or marketing.

Where required by applicable law, we will provide appropriate controls for non-essential cookies and similar technologies.

You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

10. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

To respond to enquiries

We use your information to:

Respond to enquiries
Contact you regarding your travel requirements
Prepare quotations
Understand your preferences
Recommend destinations
Develop itineraries
Answer questions

To provide travel services

We may use your information to:

Make reservations
Arrange accommodation
Arrange flights
Arrange transportation
Organise experiences
Coordinate transfers
Arrange events
Facilitate destination weddings
Provide concierge services
Coordinate with travel partners
Manage itinerary changes
Provide destination assistance

To process payments

We may process information necessary to:

Generate invoices
Confirm payments
Reconcile transactions
Process refunds
Maintain financial records
Prevent payment-related fraud

To communicate with you

We may contact you regarding:

Enquiries
Quotes
Bookings
Itinerary updates
Travel documentation
Payment requirements
Changes to travel arrangements
Important service notifications
Customer support
Feedback

To improve our business

We may use information to:

Analyse website performance
Improve our services
Understand customer preferences
Develop new travel products
Improve customer experience
Conduct internal research
Measure marketing effectiveness

To protect our business

We may process information for:

Fraud prevention
Security
Abuse prevention
Troubleshooting
Dispute management
Legal compliance
Enforcement of agreements
Protection of our rights and property

11. LEGAL BASIS AND LAWFUL PROCESSING

Depending on the circumstances, Luminara Voyages may process personal information where such processing is:

Necessary to provide a requested service
Necessary to perform or facilitate a contract
Based on your consent where consent is required
Necessary to comply with applicable law
Necessary to respond to legitimate operational requirements permitted by law
Necessary to protect the rights, safety or security of individuals or the Company
Otherwise permitted under applicable law

Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable legal and contractual limitations.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services.

12. INFORMATION WE MAY SHARE

Luminara Voyages does not sell your personal information as a commercial product.

However, travel arrangements inherently require us to share certain information with third parties.

We may share relevant information with:

Airlines and aviation providers

For flight bookings, ticketing, passenger services and related arrangements.

Hotels and resorts

For accommodation reservations, check-in requirements, room preferences and guest services.

Transportation providers

For airport transfers, chauffeurs, coaches, trains, ferries and other transportation.

Tour operators and destination management companies

Where necessary to arrange local services and experiences.

Cruise companies

Where cruise reservations or related services are arranged.

Visa and documentation service providers

Where you request assistance with visa processing or travel documentation.

Event and wedding vendors

Where required to arrange destination weddings, corporate events or private celebrations.

Experience providers

For activities, excursions, restaurants, entertainment, wellness services and other experiences included in your itinerary.

Payment processors

To process payments and related financial transactions.

Technology and service providers

These may include providers of:

Website hosting
CRM systems
Email
Customer support
Analytics
Marketing
Cloud storage
Cybersecurity
Booking technology
Communication tools

Such providers may process information on our behalf and are expected to handle it according to applicable contractual and legal requirements.

13. INTERNATIONAL DATA SHARING

Luxury travel frequently involves destinations, airlines, hotels, cruise operators, insurers, visa providers and service partners located outside India.

As a result, your personal information may need to be transferred to or accessed by service providers in other countries.

For example, if you book a hotel in Europe, the hotel may require traveller information to complete the reservation.

If you request an international travel service, you understand that certain information may need to be shared with relevant overseas service providers to fulfil the service.

Where required, we will take appropriate measures in accordance with applicable law concerning such transfers and processing.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including:

Hotels
Airlines
Travel partners
Destination websites
Payment providers
Social media platforms
Tourism organisations
Experience providers
Other external websites

These websites operate independently and may have their own privacy policies.

Luminara Voyages is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

15. PAYMENT INFORMATION

When you make a payment, the transaction may be processed through a third-party payment service provider.

Depending on the payment method, the provider may collect:

Card information
Bank information
UPI information
Wallet information
Transaction credentials
Other payment-related information

Luminara Voyages generally does not require or intentionally store complete payment credentials such as your full card number and CVV unless expressly required by a secure payment arrangement and permitted by applicable law.

Payment information may be subject to the payment provider’s own terms and privacy policy.

16. MARKETING COMMUNICATIONS

If permitted by applicable law and where appropriate, we may send you communications about:

New destinations
Luxury travel experiences
Seasonal travel opportunities
Special offers
Travel inspiration
Destination weddings
Corporate travel solutions
Events
New services
Luminara Voyages updates

You may opt out of promotional communications at any time by:

Using the unsubscribe option in the communication;
Contacting us through the details provided in this Privacy Policy; or
Using any other opt-out mechanism we make available.

Please note that even if you opt out of marketing communications, we may continue to send essential service communications relating to an existing enquiry, booking, payment or travel arrangement.

17. WHATSAPP AND OTHER COMMUNICATION CHANNELS

If you choose to communicate with Luminara Voyages through WhatsApp, SMS, telephone, email or social media, information exchanged through those platforms may also be processed by the relevant platform provider.

We may use such communication channels to:

Respond to enquiries
Share quotations
Confirm bookings
Request travel documents
Send itinerary information
Provide travel updates
Provide customer support

You should avoid sending unnecessary sensitive information through unsecured communication channels.

18. SOCIAL MEDIA

Luminara Voyages may maintain profiles on social media platforms.

If you interact with us through social media, the platform may collect and process information according to its own privacy policy.

We may receive information that you choose to make available through those platforms.

Any comments, reviews, photographs or other content you voluntarily publish publicly may be visible to others.

Please exercise caution before sharing personal or travel information publicly.

19. REVIEWS, TESTIMONIALS AND USER CONTENT

If you voluntarily provide:

Testimonials
Reviews
Photographs
Videos
Travel stories
Feedback
Social media content

you acknowledge that we may use such content for legitimate business, marketing or promotional purposes where we have the appropriate permission or lawful basis.

We will not intentionally publish sensitive personal information without an appropriate basis or permission where required.

If you wish to withdraw permission for a testimonial or user-submitted content, please contact us.

20. ANALYTICS AND PERFORMANCE MEASUREMENT

We may use analytics and measurement technologies to understand:

Website traffic
Popular destinations
Visitor behaviour
Conversion activity
Marketing performance
Device usage
Website errors
User journeys

This information helps us improve the website and make our marketing more relevant.

Analytics providers may process information according to their own privacy policies and contractual arrangements.

21. ADVERTISING AND REMARKETING

Where used, Luminara Voyages may work with advertising and marketing platforms to measure campaigns and display advertisements.

These technologies may allow us to understand whether users have interacted with our advertisements or website.

Where required by applicable law, we will obtain consent or provide appropriate controls for non-essential advertising technologies.

You may also have controls through your browser, device or relevant advertising platform.

22. ARTIFICIAL INTELLIGENCE AND AUTOMATED TECHNOLOGIES

Luminara Voyages may use technology, including artificial intelligence or automated tools, for legitimate business purposes such as:

Customer service assistance
Content personalisation
Itinerary support
Internal analysis
Marketing analysis
Operational efficiency
Website improvement

We will seek to avoid unnecessarily submitting sensitive personal information to AI systems.

Where third-party AI or technology providers process personal information on our behalf, we will seek to apply appropriate contractual, security and operational safeguards.

We will not rely solely on automated processing to make decisions producing significant legal or similarly significant effects on you unless permitted by applicable law and appropriate safeguards are in place.

23. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Providing requested services
Maintaining booking records
Accounting and taxation
Legal compliance
Dispute resolution
Fraud prevention
Contract enforcement
Customer support
Business records
Legitimate operational purposes

The retention period may vary depending on:

The nature of the information
The purpose for which it was collected
The relationship with the customer
Legal requirements
Accounting requirements
Contractual obligations
Potential disputes
Security requirements

When information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.

24. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure
Security incidents

Depending on the nature of the information, security measures may include:

Access controls
Password protection
Role-based access
Encryption where appropriate
Secure hosting
Monitoring
Backups
Security updates
Vendor controls
Internal procedures
Employee awareness and confidentiality measures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

25. DATA BREACHES AND SECURITY INCIDENTS

If Luminara Voyages becomes aware of a security incident involving personal information, we will assess the incident and take appropriate action in accordance with applicable law.

Where notification is legally required, we will make the required notifications to relevant individuals and/or authorities within the applicable timelines and through appropriate channels.

26. YOUR RESPONSIBILITY FOR INFORMATION

You are responsible for ensuring that information provided to Luminara Voyages is:

Accurate
Complete
Current
Lawfully provided
Relevant to the requested service

You should not provide personal information belonging to another person unless you are authorised to do so.

For group travel, corporate travel and destination weddings, the person providing information about other travellers should have appropriate authority to provide that information.

27. CHILDREN’S PRIVACY

Our services are primarily intended to be arranged by adults.

We do not knowingly seek to collect personal information directly from children except where such information is necessary to arrange travel services and is provided by a parent, guardian or authorised adult.

If a child is travelling as part of a family, group, corporate or other booking, relevant information may be required to arrange flights, accommodation, visas and other travel services.

Where applicable, we will seek to comply with legal requirements relating to children’s personal information.

28. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have rights concerning your personal information.

These may include rights to:

Access information

Request information about personal data being processed about you, where applicable.

Correction

Request correction of inaccurate or incomplete personal information.

Erasure

Request deletion of personal information where legally applicable and where retention is not required by law or necessary for another lawful purpose.

Withdraw consent

Where processing is based on consent, you may withdraw that consent.

Grievance redressal

You may contact us regarding concerns about the processing of your personal information.

Nominate a person

Where provided by applicable law, you may exercise nomination-related rights in accordance with the applicable legal framework.

These rights are subject to applicable legal limitations and may not apply in every situation.

29. HOW TO EXERCISE YOUR RIGHTS

To submit a privacy request, please contact:

Privacy & Data Protection Team
Luminara Voyages
Email: [privacy@luminaravoyages.in]

Please include:

Your full name
Email address or telephone number used with us
Nature of your request
Relevant booking or enquiry reference, if applicable
Any information necessary for us to understand your request

For security purposes, we may need to verify your identity before processing certain requests.

We aim to respond to valid requests within the timelines prescribed by applicable law.

30. GRIEVANCE REDRESSAL

If you have a concern regarding how we collect, use, store or process your personal information, you may first contact our designated grievance/privacy contact.

Grievance Officer / Privacy Contact

Name: Pushpraj Singh
Designation: CEO
Email: [privacy@luminaravoyages.in]
Phone: 7300295031
Address: Tower 11 2408 Signature Millennia Sector 37C Gurgaon Haryana 122001

We will review your concern and take appropriate action in accordance with applicable law and our internal grievance procedures.

Where applicable, you may have the right to approach the relevant statutory authority or Data Protection Board after following the prescribed grievance process.

31. DATA SHARED WITH TRAVEL SERVICE PROVIDERS

An important aspect of luxury travel is coordination between multiple service providers.

For example, a single itinerary may involve:

Luminara Voyages → Airline → Hotel → Chauffeur → Destination Manager → Experience Provider

Information may therefore need to travel through this service chain.

We seek to share only information reasonably necessary for the relevant service.

For example:

A hotel may need your name and booking details.
An airline may require passenger and passport information.
A chauffeur may require your name, pickup location and contact number.
A visa provider may require passport and supporting documentation.
A wedding venue may require guest information and rooming lists.

We do not expect every travel provider to follow this exact Privacy Policy. Their own privacy practices may apply to information they receive.

32. THIRD-PARTY SERVICE PROVIDERS AND PROCESSORS

We may appoint or use third-party service providers to perform certain functions.

These may include:

Website hosting companies
Cloud service providers
CRM providers
Email providers
Payment processors
Booking platforms
Analytics providers
Marketing platforms
Customer relationship platforms
Cybersecurity providers
IT support providers
Travel technology platforms
Accounting providers
Legal and professional advisers

Where appropriate, we seek to require such providers to maintain suitable confidentiality, security and data-handling standards.

33. LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information where we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to a valid legal process
Comply with government or regulatory requirements
Protect our legal rights
Investigate fraud
Prevent illegal activity
Protect the safety of individuals
Enforce our agreements
Respond to emergencies

Such disclosure will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.

34. BUSINESS TRANSFERS

If Luminara Voyages undergoes a merger, acquisition, restructuring, sale of assets, financing, reorganisation or similar corporate transaction, personal information may be transferred as part of the relevant business assets or operations.

Any such transfer will be handled in accordance with applicable law and appropriate safeguards.

35. INTERNATIONAL TRAVELLERS

If you are travelling internationally, your personal information may be processed in countries outside India.

Different countries may have different privacy laws and regulatory requirements.

By requesting an international travel service, you acknowledge that the fulfilment of the service may require your information to be shared with overseas airlines, hotels, destination management companies, visa authorities, experience providers and other travel partners.

We will seek to handle such transfers in accordance with applicable Indian law and any other applicable legal requirements.

36. FRAUD PREVENTION

We may process information to detect and prevent:

Payment fraud
Identity fraud
Booking fraud
Misuse of promotional offers
Unauthorised transactions
Abuse of our services
Cybersecurity threats

Where appropriate, we may work with payment providers, technology providers, legal authorities or other relevant parties to investigate suspected fraud.

37. EMAIL SECURITY

Email is not always a completely secure method of communication.

For this reason, we encourage you not to send unnecessary confidential information through ordinary email.

Where travel documentation is required, Luminara Voyages may provide specific instructions regarding how documents should be submitted.

You should follow those instructions carefully.

38. ACCURACY OF TRAVEL INFORMATION

Luminara Voyages may use personal information to prepare travel recommendations and arrangements.

However, travel information can change rapidly due to:

Airline schedules
Immigration requirements
Visa rules
Government regulations
Hotel policies
Destination restrictions
Weather
Operational circumstances
Supplier availability

Personal information may therefore need to be updated during the planning and booking process.

We may contact you when additional or updated information is required to complete your arrangements.

39. LINKS TO OTHER WEBSITES

Our website may contain links to external websites for your convenience.

These may include:

Airline websites
Hotel websites
Destination websites
Tourism boards
Government websites
Visa information websites
Payment providers
Social networks
Travel experience providers

Clicking an external link may take you to a website that is not operated by Luminara Voyages.

We recommend reviewing the privacy policy of every website you visit.

40. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made because of:

Changes to our services
Changes in technology
Changes in data processing practices
Changes in applicable law
Regulatory developments
Changes to our business operations

When we update this policy, we will revise the “Last Updated” date at the top of the page.

Where required by law, we may provide additional notice or seek consent for material changes.

We encourage you to periodically review this Privacy Policy.

41. GOVERNING LAW

This Privacy Policy is intended to be interpreted in accordance with the laws of India, subject to applicable statutory rights and requirements.

Nothing in this Privacy Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

42. CONTACT US

If you have questions about this Privacy Policy, our data practices or your personal information, please contact us.

Luminara Voyages

Website: www.luminaravoyages.in

Email: [privacy@luminaravoyages.in]

General Enquiries: [info@luminaravoyages.in]

Phone: [Insert Phone Number]

Registered Office:
[Insert Full Registered Office Address]
[City, State, PIN Code]
India

43. PRIVACY REQUESTS

For privacy-related requests, please use:

Email: [privacy@luminaravoyages.in]

Subject line:

“Privacy Request – Luminara Voyages”

We recommend including enough information for us to identify your relationship with Luminara Voyages while avoiding unnecessary disclosure of sensitive personal information.

44. IMPORTANT NOTICE FOR TRAVELLERS

Travel arrangements frequently require us to work with independent airlines, hotels, resorts, cruise operators, destination management companies, visa providers, transportation companies, event vendors and other third-party suppliers.

Some of these suppliers may have their own privacy policies and legal obligations.

Luminara Voyages cannot control the privacy practices of independent third parties once information is lawfully shared with them for the purpose of fulfilling your requested travel service.

We nevertheless seek to work with reputable service providers and share only information reasonably necessary for the relevant service.

45. OUR PRIVACY PROMISE

At Luminara Voyages, we recognise that luxury is not only about exceptional destinations, extraordinary hotels or seamless service.

It is also about trust, discretion and confidence.

When you share your personal information with us, we aim to treat that information with the same level of care and discretion that we bring to the journeys we create.

Our objective is simple:

To use your information responsibly, protect it appropriately and use it only where it helps us deliver a more seamless travel experience or fulfil a legitimate business or legal purpose.

Last Updated: 2026